How can we help?
Browse the knowledge base, find quick answers, or get in touch directly.
Knowledge Base
Browse by topic
Getting started
What Perfume Lens is, who it's for, how to download, and account basics.
Scanning & identification
How scanning works, accuracy, and what to do when a bottle isn't recognized.
Your Wardrobe
Saving fragrances, lists, and the difference between Like, Own, and Save.
Discovery, matches & moods
How recommendations work, families, notes, and finding your signature scent.
Account, privacy & data
What we do with your data, account deletion, and security basics.
Troubleshooting
Scan issues, sync problems, crashes, and how to reach support.
01 · Getting Started
The basics
What is Perfume Lens?
Who is it for?
Where can I download it?
Is an account required?
Does it cost anything?
02 · Scanning & Identification
Point, shoot, know
How does the scan work?
What if the lighting is bad or the bottle is at an angle?
How accurate is the identification?
Can I identify a fragrance without the bottle?
What does the app show me once it identifies a bottle?
What if the fragrance is missing from the database?
03 · Your Wardrobe
Where fragrances live
What is the Wardrobe?
How do I save a fragrance?
Can I make fragrance lists?
What's the difference between Like, Own, and Save?
Does disliking a fragrance remove it from my matches?
04 · Discovery, Matches & Moods
Finding what fits
How do recommendations work?
What are moods?
What are fragrance families?
What are top, heart, and base notes?
How do I find my next signature scent?
05 · Account, Privacy & Data
Your data, your call
What happens to the photos I take?
Is my data secure?
Do you sell user data?
How do I delete my account?
Can I use the app without signing in?
06 · Troubleshooting
When things get weird
The app can't identify a bottle I know is in the database.
My recommendations feel off.
A fragrance entry has wrong information.
My Wardrobe isn't syncing across devices.
The app crashed or is slow.
How do I contact support?
For Brands & Perfumers
Partnerships & press
I'm a perfume house. How do I get my fragrances included or corrected?
I'm a fragrance reviewer or blogger. Can I be featured?
Still need help?
Get in touch
Can't find what you're looking for? The team reads every message.
Support
Bugs, account issues, general questions.
support@perfumelens.pro
Partnerships
Brands, perfume houses, data corrections.
partnerships@perfumelens.pro
Press
Media inquiries, reviews, features.
press@perfumelens.pro
You can also reach support from inside the app: Settings → Help.